Dabawalas, the story of Mumbai’s ubiquitous homemade food delivery men stands in sharp contrast. A 115-year- old business enterprise, run by semiliterate group of people, that has sustained itself through the vicissitudes of change presents a role model. Through a dialogue between four characters, the book brings to the fore key characteristics of successful organizations – value, decentralized decision-making, continuous value addition to customer care and many more.
Besides this, the book includes take always for leaders and mangers to imbibe for building lasting success based on values.
|Packing Weight||0.5 kg|
|Publisher||TATA McGRAW - HILL|
|Book Format||Paper Back|
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